📱 SMS Privacy Statement

DK&V Insurance Agency is committed to protecting your personal and health-related information. This SMS Privacy Statement explains how we handle your information when you choose to receive SMS (text) messages from us.

Information We Collect via SMS

• Your mobile number
• Your name and policyholder information
• Claim-related details (when relevant)
• Message interaction data (e.g., response times, delivery status)

Use of SMS Information

We use SMS solely to:

• Provide policy updates, claim alerts, or reminders (e.g., payments, renewals)
• Confirm appointments or follow-ups
• Notify you of emergencies or time-sensitive matters
• Share promotions, offers, or surveys — only if you’ve consented

Consent to Receive SMS

By providing your mobile number and opting in, you agree to receive SMS messages from us. Message frequency may vary based on your policy or communication preferences. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact us at [support email or phone].

Your consent is not a condition of purchasing any insurance policy.

Data Privacy & Protection

We do not sell your mobile number or share your SMS data with unauthorized third parties. SMS content may be stored securely for compliance purposes and is protected under applicable privacy laws and our internal security controls.

If SMS messages contain health or claim-related information, we ensure this is done in compliance with HIPAA and state confidentiality laws.

🔐 General Privacy & Compliance Notice

This SMS statement is part of our broader Privacy Policy, which complies with applicable insurance and privacy regulations including:

• Gramm-Leach-Bliley Act (GLBA)
• California Consumer Privacy Act (CCPA)
• HIPAA, if we process health-related claims
• State Department of Insurance rules and best practices

Key Privacy Commitments

• We only collect personal and policyholder data necessary to provide our services
• We use encryption and secure transmission methods to protect your data
• We never sell your information to third parties for marketing purposes
• We contractually require service providers to safeguard your data
• You can access, correct, or request deletion of your data by contacting us

Your Rights

Depending on your jurisdiction, you may have rights to:

• Know what information we collect and why
• Request access to or deletion of your data
• Opt out of marketing or automated decision-making
• File a complaint with your state insurance regulator

Contact Us

Privacy Officer
DK&V Insurance Agency
Privacy@DKVAgency.com
31878 Del Obispo St #118354, San Juan Capistrano, CA 92675